We provide a Mystery Customer Service where an incognito visit and full assessment report can be made at your own premises.
To build upon the findings of a mystery customer visit, constructive and progressive advice and discussions to develop a training plan, highlight ways to raise efficiency and sales and increase turnover and profitability. Premises, service and food quality assessment undertaken without knowledge of your staff so that a true picture can be gained.Considering that it costs five times more to attract a new customer than it does to keep an existing one, retaining your current customers is not only essential - it is the lifeblood of your business.
A poorly designed menu or a waitress who lacks customer service skills can cost you money!